Fresh flowers cannot be returned, but they are guaranteed. Here are our terms, plainly, and how to make your bouquet last longer.
If your gift arrives damaged
- Send us a photo of the bouquet or arrangement on WhatsApp within two hours of receiving it, with the order number.
- If it was damaged in delivery or the flowers were not fresh, we send a free replacement the same day or the next morning.
- If it is the wrong product, we replace it free of charge, delivery included.
What cannot be returned
Fresh flowers and plants cannot be returned once received, as they wilt and are affected by transport. Chocolates, candles and teddy bears can be returned within 3 days if unopened, refunded the way you paid.
Cancelling an order
You can cancel free of charge before we start arranging it — until 9 am on the delivery day — by calling us or on WhatsApp.
Caring for flowers
- Trim the stems 2 cm at an angle with a sharp knife before putting them in water.
- Remove any leaves below the waterline and change the water every two days.
- Keep the bouquet somewhere cool, away from direct sun, air-conditioning vents and the fruit bowl.
- Add the flower-food sachet to the water on the first day.
Caring for plants
Every plant comes with a care card that gives the right watering and light. If in doubt, send us a photo of the plant and we will tell you what it needs.